Help & FAQ
The questions DJs ask us most. Can’t find yours? Send us a message.
Frequently asked questions
Getting started
What's the difference between the website, the LMP DJ app and the record pool?
The website and the LMP DJ phone app are free — stream our mixes, mixtapes, tracks and LMP Radio. Downloads (MP3s and music videos for DJs) are only in the LMP Record Pool desktop app for Windows and Mac, with a record pool plan. See the record pool →
How much is the record pool?
Every plan and its current price is on the plans page — monthly, with quarterly and yearly options on some plans. Pick the one that matches the music you play. See plans →
Do you have coupon codes?
We send coupon codes by email — sign up for our emails at the bottom of any page. If you have a code, enter it at checkout before you go to PayPal.
Where are the music videos?
Music videos are in the record pool app — they're included on the English, Spanish and Full Access plans. The old videos section of the website was retired. See plans →
Can I download music on my phone?
No — the LMP DJ phone app is for listening. Record pool downloads happen in the desktop app on a Windows PC or a Mac. Get the LMP DJ app →
Account & login
I forgot my password
Reset it with the email on your account and we'll send you a link. Check your spam folder if it doesn't show up in a few minutes. Reset password →
I signed up with Google, Apple or Discord
Sign in with the same button you used to sign up, not the username and password boxes. Sign in →
I paid but my membership isn't active
Your account activates as soon as PayPal confirms the payment — some bank payments take 2–3 days to clear. If it still isn't active, send us a message with the email on your PayPal account and we'll find your payment. Contact us →
How do I change my email?
Go to your profile, enter the new email and your current password. We send a confirmation link to the new address. My profile →
How do I cancel?
Cancel anytime from your subscriptions page, or in PayPal. Cancel before your renewal date to avoid the next charge — you keep access for the time you've already paid for. My subscriptions →
How do I delete my account?
Cancel any active subscription first — deleting the account does not stop PayPal billing. Then ask us to delete it; the page below explains what's removed and what we have to keep. Delete your account →
The record pool app
Which computers does the app run on?
Windows, and Macs on macOS 12 (Monterey) or later — both Apple Silicon (M1–M4) and Intel. If your Mac can't update to macOS 12, the current app won't run on it. Mac install help →
I got a new computer
Your account runs on one computer at a time. Install the app on the new one, then approve it on your device page — that signs the old one out. Manage device →
The app isn't working
Most fixes are on the support page — installing, logging in, downloads and Mac help. App support →
DJs, artists & brands
How do I become an LMP DJ?
We post openings in our Discord — join it so you see them first. Join our Discord →
I'm an artist — how do I get my music in the record pool?
Submit it to our record pool through the Submit Music page on our website. Submit music →
I want to advertise or partner with LMP
Our audience, campaign options and past work are on the Advertise page. Advertise with us →
Still need help?
Send us a message through the contact form and we’ll answer by email — in English or Spanish.